Service Delivery Policy – MALIK CONSULTING SERVICE

01 / Overview

How your consulting service is delivered

MALIK CONSULTING SERVICE provides its consulting services online through video meetings, digital communication and written materials where these form part of the service purchased.

Services are purchased directly through the website. After an order has been confirmed, we will provide the information needed to begin and deliver the purchased service.

The service description, checkout information and any agreed written terms determine the scope, format and deliverables included with your purchase.

02 / Delivery method

Digital delivery for consulting services

Online sessions

Services that include a live consulting session are delivered through an agreed online meeting method.

Written deliverables

Where reports, recommendations or other documents are included, they are supplied electronically as part of the agreed service.

Digital communication

Communication relating to your service may take place by email or another online method agreed with you.

Ongoing advisory

Ongoing advisory services are delivered according to the scope, frequency and arrangements agreed for the purchased service.

03 / After purchase

What happens after you place an order

Step 01

Order confirmed

Your selected service, price and included deliverables are confirmed through the purchase process.

Step 02

Next steps arranged

We provide the relevant information needed to begin, including meeting details or project instructions where required.

Step 03

Service delivered

The agreed consulting work, session or digital deliverables are provided in line with the purchased service.

04 / Delivery times

When your service will be delivered

The delivery timeframe depends on the service purchased, the agreed scope and any information required from you.

Services that include a live session will be arranged for an agreed date and time after purchase.
Short consulting services are normally arranged within a reasonable period following order confirmation.
Strategy reviews, planning work and written reports may require additional time based on the agreed scope.
Ongoing advisory services are delivered according to the schedule agreed for the service.

Agreed timing

Where a specific delivery date or timeframe has been agreed, that arrangement will apply to the service.

05 / Meetings

Services that include a live session

If your purchased service includes a consultation or another live session, the date, time and joining details will be arranged after your order has been confirmed.

Changing a scheduled time

If you are unable to attend an agreed session, please contact us as early as possible. We will make reasonable efforts to arrange an alternative time within the scope of the service purchased.

Missed sessions

If a customer does not attend a scheduled session and does not contact us, any available rearrangement will depend on the service purchased and the circumstances.

Providing notice as early as possible helps us manage the delivery schedule and arrange an alternative where reasonably possible.

06 / Digital materials

Reports, recommendations and documents

Where written materials form part of the purchased service, they will normally be provided electronically.

Materials will be prepared in accordance with the agreed scope of the service.
Documents may be supplied by email or another agreed digital method.
Customers should review supplied materials and raise any questions within a reasonable period.
Requests for work beyond the original scope may require a separate purchase or agreement.

07 / Customer responsibilities

Information required for your service

Some consulting services rely on information, documents or other materials supplied by the customer. Delays in providing relevant information may affect delivery times.

Provide information reasonably required to carry out the purchased service.
Provide relevant documents or materials where these are required for the agreed work.
Attend agreed sessions and respond to reasonable requests for clarification.
Inform us promptly of any change that may affect the delivery of the service.

08 / Changes

Changes to service delivery

Occasionally, a meeting time, project schedule or delivery method may need to change.

Where a change is necessary, we will communicate it as soon as reasonably possible and work with the customer to agree a suitable alternative.

If a significant change means that the purchased service cannot be delivered as agreed, we will explain the available options in accordance with the applicable terms and consumer rights.

09 / Delivery issues

If you have not received something

If you have not received meeting details, a digital document or another agreed deliverable within the expected timeframe, please contact us so we can check the order and delivery arrangements.

Missing meeting details

Missing digital material

Tell us which document or deliverable you are expecting and we will check the relevant delivery arrangements.

If a file cannot be opened, is incomplete or has not been supplied correctly, please contact us promptly so the issue can be reviewed.

10 / Contact

Questions about service delivery?

If you have a question about delivery timing, a live session, digital materials or the progress of a purchased service, please contact us through the website and include your order details where available.