How we handle your information.
We keep our approach to personal information straightforward. This page explains what information we collect when you use our website or contact us, why we need it, how long we keep it and the choices available to you.
Who we are
MALIK CONSULTING SERVICE is the trading brand operated by MALIK CONSULTING GROUP LTD.
MALIK CONSULTING GROUP LTD provides marketing management consultancy services to small and medium-sized businesses, independent brands and business leaders. Our services include marketing strategy, planning, positioning, messaging, training and ongoing advisory support.
When you contact us, request a consultation, purchase a service or use our website, MALIK CONSULTING GROUP LTD is responsible for deciding how your personal information is used for those business purposes.
Company number: 16323622
149a Drake Street
Rochdale
England
OL11 1EF
Phone: 01706 542 9539
Email: hi@malikconsultingservice.org
Information you choose to give us
The information we collect depends on how you use the website and the service you are interested in. We only ask for information that has a practical reason for being used.
Contact enquiries
If you use our contact form, we may receive your name, email address, business name, selected service and the information you include in your message.
Consultation requests
If you request a consultation, we may use your contact details and the information you provide about your business and requirements to arrange the discussion.
Service purchases
If you purchase a service through the website, we may hold the details needed to confirm your order, communicate with you and provide the agreed service.
Website information
Basic technical information may be recorded when you use the website, such as device, browser, security and connection information where this is generated by the website or its hosting environment.
We do not ask visitors to provide information that is not relevant to the enquiry or service being considered.
How we use information
Personal information is used for clear business purposes connected with our website, enquiries and consultancy services.
To reply to messages, answer service questions and understand what you would like to discuss.
To arrange calls, confirm agreed appointments and communicate any practical information needed before a consultation.
To deliver consultancy, training, advisory work, written recommendations and other services you have requested.
To maintain appropriate records of enquiries, purchases, correspondence and completed services.
To maintain website security, prevent misuse, troubleshoot technical issues and keep the website operating properly.
To keep records where we are required to do so under applicable UK legal, tax or accounting requirements.
Why we are allowed to use your information
We use the appropriate lawful basis for the particular purpose. The basis depends on what you have asked us to do and the type of information involved.
Where information is needed to arrange or provide a service you have purchased or asked us to provide.
Where we have a reasonable business need to use information, such as responding to enquiries, maintaining records, managing our services or keeping our website secure.
Where information must be retained or provided to meet a legal, accounting or regulatory requirement.
Where we specifically ask for your permission for a particular use of information. Where consent is the basis, you can withdraw it for that particular use.
When information may be shared
We do not sell personal information. Information is shared only where there is a clear business, contractual or legal reason for doing so.
Depending on how you use our services, this may include sharing relevant information with service providers who help us operate the website, process payments, manage communications, provide hosting, maintain business records or deliver technical services.
These providers are expected to handle information only for the services they provide to us and in accordance with applicable requirements.
For hosting, maintenance, security and technical operation of the website.
Where required to process a service purchase or payment.
Where necessary for accounting, legal or other professional business requirements.
We may also disclose information where required by law or where disclosure is necessary to establish, exercise or defend a legal right.
How long we keep information
We keep information only for as long as there is a reasonable business or legal reason to retain it. The periods below provide our normal retention approach.
Contact form messages and related correspondence where no service is purchased.
Information relating to a requested consultation or initial discussion.
Information connected with an active consultancy or completed service.
Records needed for accounting, tax and business reporting purposes.
Records showing when and how a particular permission was given or withdrawn.
Information used for website security, troubleshooting and technical administration.
Where a record is subject to an ongoing legal, accounting or contractual requirement, it may need to be retained for longer than the normal period above. We review retained information and remove or anonymise it when it is no longer needed.
Your privacy rights
Depending on the circumstances and the legal basis being used, you may have rights in relation to the personal information we hold about you.
Ask for a copy of the personal information we hold about you.
Ask us to correct information that is inaccurate or incomplete.
Ask for information to be deleted where there is no continuing reason for us to retain it.
Ask us to limit how information is used in certain circumstances.
Object to particular processing where the applicable rules give you that right.
Where applicable, request certain information in a commonly used format.
We aim to acknowledge privacy requests within 5 working days.
We normally respond to a valid request within one calendar month. If a request is complex or there are multiple requests, the applicable legal extension may be used and we will explain this to you within the first month.
To make a privacy request, contact us using the details shown at the end of this page. We may need to ask for reasonable information to confirm that the request relates to you before releasing or changing personal information.
Keeping information secure
We take reasonable technical and organisational steps to protect personal information against unauthorised access, accidental loss, alteration or inappropriate disclosure.
Access to business information is limited to people and service providers who need it for a genuine business purpose. We also take care when sending, storing and accessing information through our business systems.
No website or electronic communication method can be guaranteed to be completely secure. If we become aware of a personal information incident that requires notification under applicable law, we will take the appropriate steps within the required timeframe.
Keeping this page current
We may update this Privacy Policy when our website, services, information handling arrangements or legal requirements change.
Where an update materially changes how we use personal information, we will provide appropriate information before the new use begins where this is required.
We review this page periodically to make sure that it continues to describe our actual business practices.
Questions about your information?
If you would like to ask about the way we use your information, make a privacy request or raise a concern about this policy, please contact MALIK CONSULTING GROUP LTD directly.
MALIK CONSULTING GROUP LTD
Company number: 16323622
149a Drake Street
Rochdale
England
OL11 1EF
01706 542 9539
hi@malikconsultingservice.org
You can also contact the Information Commissioner’s Office.
If you are not satisfied with how your personal information has been handled, you have the right to raise a concern with the UK supervisory authority for data protection.